Privacy Policy

At Bravena Surva, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices in detail.

Last Updated: January 15, 2025 | Effective Date: January 15, 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, enroll in our learning programs, or contact us for support. This includes:

Personal Details: Name, email address, phone number, and business information
Account Information: Username, password, and preferences settings
Program Data: Course progress, assessment results, and learning achievements
Communication Records: Messages, feedback, and support interactions
Technical Information: Device type, browser details, and usage patterns

We also automatically collect certain information when you use our website, including IP addresses, browser types, and pages visited. This helps us understand how our platform is used and improve the user experience.

We never collect sensitive personal information like social security numbers, financial account details, or health records unless explicitly required for specific services.

How We Use Your Information

Your information helps us provide personalized learning experiences and improve our services. We use collected data to:

Deliver educational content and track your learning progress
Provide customer support and respond to your inquiries
Send important updates about our programs and services
Improve our platform based on user behavior and feedback
Ensure platform security and prevent unauthorized access
Comply with legal requirements and business obligations

We may also use aggregated, non-personally identifiable information for research and analytics purposes. This helps us understand market trends and develop better educational programs for our community.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. However, we may share your information in these specific circumstances:

Service Providers: Trusted partners who help us operate our platform and deliver services
Legal Requirements: When required by law, court order, or legal process
Business Transfers: In connection with mergers, acquisitions, or asset sales
Safety Protection: To protect rights, property, or safety of our users and platform

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information. We carefully vet these partners to ensure they meet our privacy standards.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption of sensitive data both in transit and at rest
Regular security audits and vulnerability assessments
Access controls limiting who can view your information
Secure server infrastructure with monitored access
Employee training on data privacy and security protocols

While we strive to protect your information, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Rights and Choices

You have important rights regarding your personal information. These rights include:

Access: Request copies of your personal information we hold
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (with certain exceptions)
Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications at any time
Restriction: Limit how we process your personal information

To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

Account information: Retained while your account is active plus 3 years
Learning progress data: Retained for 5 years after program completion
Communication records: Retained for 3 years after last contact
Technical logs: Retained for 12 months for security purposes

After these periods, we securely delete or anonymize your information. Some information may be retained longer if required by law or for legitimate business purposes.

International Data Transfers

As a South African company, we primarily store and process your information within South Africa. However, some of our service providers may be located in other countries with different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions. We're committed to maintaining the same level of protection regardless of where your data is processed.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:

Remember your preferences and login information
Analyze website traffic and usage patterns
Provide personalized content and recommendations
Improve platform functionality and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features and functionality.

Children's Privacy

Our services are designed for adults and business professionals. We don't knowingly collect personal information from children under 18. If we discover that we've collected information from a child, we'll promptly delete that information.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can remove the information.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we'll:

Notify you by email if you have an account with us
Post the updated policy on our website with a new effective date
Provide a summary of key changes where appropriate

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy or our data practices, we're here to help. Our privacy team is committed to addressing your concerns promptly and thoroughly.

Email: contact@bravenasurva.com

Address: Ontdekkers Rd, & Christian, Roodepoort, 1710, South Africa

Phone: +27832884030